Shipping & Delivery

  • Shipping & Delivery

We offer free standard shipping to all 50 United States with no minimum. After receiving your order, we will send you a shipping confirmation and tracking code as soon as we have shipped your order. You normally will receive your products within 3~4 business days of your order. 

  • Return & Replacement

We offer 100% satisfaction with 30 days Money-back guarantee for all products sold on ArloCatcher.com. Details

  • Two Years Warranty

All products purchased from ArloCatcher.com are warranted to be free from any defect in workmanship or materials. Details

  • International Customers

We only ship to the destination where the compatible extension poles are accessible. Besides U.S., currently we also ship to Canada, Ireland, France, Germany, Netherlands, Sweden, Switzerland, Belgium, Italy, Japan, Singapore, Australia and New Zealand. We will add more to the list in the future. If your address is not on the list or you are not sure about your extension pole, please contact us. Free shipping is NOT available for international buyers. 30 days Money-back guarantee and 2 Years Warranty are valid for international buyers, all international shipping will be on your cost. 

For international customers, your local duty / VAT taxes may apply at your countries customs. We do not charge for your local taxes/duty and also are not responsible for them. If you failed to pay your local tax /VAT/custom clearance fee therefore causing the package returning, your order will be cancelled. The international shipping and handling is not refundable. The rest of the payment will be refunded to your original payment method after the returned product is received.

  • Undeliverable or Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

If a package is returned to us due to an incorrect or incomplete address, an unsuccessful delivery caused by address-related issues, refusal of delivery, or failure to receive or pick up the package, we will contact you to determine how you would like to proceed.

If you would like the order to be reshipped, you may be responsible for the additional shipping cost. We will confirm the shipping address with you before reshipping.

If you choose to cancel the order, or if we are unable to reach you after the package is returned to us, we may cancel the order and issue a refund once the returned merchandise has been received and inspected. Original shipping charges and handling fee, if any, are non-refundable.

If the returned merchandise is damaged or otherwise not returned to us in its original condition due to circumstances outside our control, any refund may be adjusted accordingly.