FAQ

1. Do I have to buy a pole for the Camera Catcher or does it come with one?
   This Camera Catcher doesn't come with a pole. It is compatible with any US standard threaded extension pole. If you already have poles for painting or cleaning tools, most likely they all will match our camera catcher. If you don't have a pole, you may find one at any local home improvement stores and popular online stores.

2. I want to set my Arlo Pro3 under the roof of the second floor. It's about 18 feet high from the ground. Will your Arlo Catcher work for that ?
  Yes. As long as your extension pole is long enough, you can use ArloCatcher to retrieve (take down), mount back and adjust camera angle of your magnetic mounted cameras. If your Arlo Pro3 (or Pro4, Pro5s, Ultra, Ultra2) is fixed mounted by screws with security mount, we offer ArloCatcher attachment (sold separately) which allows you to charge your camera from the ground. See details...

3. With this camera catcher, do you have to climb a ladder to place Arlo camera back up ?
   No, you don't need to climb ladder to place your camera back. Our camera catcher has full function of retrieving camera (take down), placing it back and adjusting camera directions. You call accomplish all these tasks in seconds from the ground. No ladder needed in the entire process. 

4. My Arlo Pro3 is fixed mounted with a security mount. Does ArloCatcher work for them?
  Yes. For screw-mounted security cameras with magnetic charging cable such as Arlo Pro3, Pro4, Pro5s, Arlo Ultra, Ultra2, we offer ArloCatcher attachment which allows you to charge fixed security cameras from the ground.
No ladder needed in the entire process. Never worry that your solar panels are not powerful enough in winter. See details...

5. Do you offer any Security-Camera-Catcher that fits 'Arlo Go' ?

   No. There is currently not an option to install 'Arlo Go' with a magnetic mount. Also Arlo Go does no support magnetic charging cable. The Security Camera Catchers work with magnetic mounted wire-free devices and fixed mounted devices with magnetic charging cable, such as Arlo, Arlo Pro, Arlo Pro2, Arlo Pro3, Arlo Pro4, Arlo Pro5s, Arlo Ultra, Ultra2 and Arlo essential spotlight camera.

6. My Arlo camera is magnetic mounted by ball type ceiling mount. Does your Camera Catcher work for it?
   Yes. The Camera Catcher's stainless steel frame can lock the security camera into its basket. As long as your wire-free security camera is mounted by magnetic mount, the Catcher can fulfill the tasks of retrieving, mounting back and adjusting direction, given that your extension pole is long enough.

7. Does your Camera Catcher support third party silicone skins? My Arlo Pro2 camera is covered by third party silicon skin which has a hood sticking out. What size of the camera catcher should I select ?
   Yes. We tested all silicone skins on the market, including third party silicone skins. For your Arlo Pro2s, please select 'Arlo Pro 2 covered by silicone skin' in the shop. 

8. Are your Camera Catchers compatible with Ghillie skin covered Arlo Pro2?
   No. Our camera catcher is not compatible with Ghillie skin covered cameras.

9. Do you offer Catchers for 'Arlo Security Light' ?
   No. 'Arlo Security Light' is not mounted with a magnetic mount. The Camera Catchers only work with magnetic mounted wire-free devices. 

10. I have both Arlo Pro with silicone skin and Arlo Pro3 cameras without skin, do I have to buy two catchers?
   For this specific case, you only need to buy one catcher for 'Arlo Pro 3'. This catcher is compatible with 'Arlo Pro covered by silicone skin'.
   For other multiple-size-camera combination questions, please contact info@ArloCatchers.com for more information.
  Our different size Camera Catchers are well tested to match cameras' slight dimension differences and deliver perfect user experiences. If catching a security camera with a bigger size catcher, it can be difficult or fail of blocking the camera into the protection basket.

11. Will ArloCatcher make the Arlo cameras easier to be stolen ?
    Until now, there is no burglar case reported linked with ArloCatcher.
    Tools are neutral. We don't have similar concern regarding kitchen knives, cars, scissors, fire, gas, or batteries...
    Every Arlo camera paired with owner's base cannot be bundled with other bases before it is released from the owner's base. That means stolen camera does not have much resell value. Wire-free cameras are not new to the market. Most people should already understand this.
    On the other hand, different sizes camera catchers match different size cameras. If anyone steals a camera with this camera catcher, he/she needs to clearly understand the target camera's size, with or without silicone skin. It's very hard to imagine a burglar bringing a long pole with several different size camera catchers to try to fit in one-by-one.
    At the very least, if we had to make a choice between losing a camera and getting a ladder related injury, we should never pick the latter.